Plain English

Graham Tritt, 2000, grahamtritt@hotmail.com

This file describes the major exercise of the meeting, which was on the topic of "plain English."  We examine a technical text in detail, to understand it and to create a better version. Note: the lesson is at the level of advanced English - students should be able to analyze a sentence into its grammatical parts.  See  the class newsletter for this meeting for resources on Plain English.

Original Text

The source is a government document from New Zealand, the Questions and Answers section of the Final report of the Ministerial Enquiry into Telecommunications, dated 4 October 2000.  The full report is available on www.teleinquiry.govt.nz.
 
17. Has the Inquiry Recommended Mandatory Roaming Across All Existing Mobile Networks?

No. "Roaming" refers to the ability for mobile phone users to make or receive calls on other service providers' cellular networks when outside the coverage area of their own service provider's network. 

In the near future, Telecom and Vodafone will be offering enhanced and high-speed data services over mobile phones. These services (known as "2½G") will be an important stepping stone to the next generation of mobile technology ("3G"), which will become available in about 3 years. 

The Inquiry has recommended that Telecom and Vodafone should be required to offer roaming on their 2½G networks on request, but only to those new entrants that have acquired sufficient spectrum (2½G or 3G) to roll out a national network. Roaming would only be available for a limited period while these new entrants rolled out their networks. The price for such services would be a matter for commercial negotiation. These recommendations recognise the importance of 2½G and 3G services to the future of the mobile market and the detriment to efficient competition that would likely occur if the services were not offered. 

The procedure

Our aim is to understand this text and to put it in a simpler form.  We
  1. reading (each person one sentence) and identifying verbs and noun phrases
  2. extracting definitions and redundant text and finding a way to present them better
  3. changing the words to simpler ones
  4. changing phrases and sentences
  5. changing the text structure, for instance making diagrams or lists

Text Analysis

In the table below, verbs are blue and noun phrases are red. We see immediately that there are a lot of "should" and "would" and "will be" and passive forms.
Many verbs are qualified by when, where, who, and why as adverbial phrases - this makes sentences too long and complex.  We should break these up. I have added brackets (parentheses) around adjective and adverb phrases.

We found that there were definitions mixed into the text.  It is much clearer if we stated these definitions at the beginning.

We later found, deeply buried in the text, two phrases which are critical to the recommendation!  If we do not define this clearly, it will be the subject of endless legal battles!  What is "sufficient" and who defines it?  We have to ask the author to make this clear.  And who decides how long is the limited period?

Also, we could not understand why they use the term spectrum.  A new company building a 3G network has already bought an allocation of frequency spectrum.  Perhaps they buy separate areas of coverage in New Zealand.  We would have to get definitions of these two terms. A diagram would be useful.
 
Result of Text analysis Comments Revision, first version
17. Has the Inquiry RecommendedMandatory Roaming Across All Existing Mobile Networks? The critical words are mandatory (=compulsory, required) and all existing (alle bestehende). These are lost - because there are too many words! 17. Does the Inquiry recommend that roaming be mandatory across all networks?
No. "Roaming" refers to the ability for mobile phone users to make or receivecalls (on other service providers' cellular networks)(when outside the coverage area (of their own service provider's network)).  This is complex because the term service provider's network is duplicated. 
The critical words are other networks, own network and coverage
Everything here, except "No", is a definition.
We have to break up the sentence to see what each phrase refers to.
By network we mean a service provider's cellular network.
Roaming is the ability to make or receive calls on other networks when outside the coverage area of your own.
In the near future, Telecom and Vodafonewill be offering (enhanced and high-speed data services (over mobile phones)).  This is simply background information about current events.
(when) in the near future = soon (adverb phrase)
Soon, T and V will offer 2½G, enhanced and high-speed data services.
These services (known as "2½G")will be (an important stepping stone to the next generation of mobile technology ("3G"), (which will become available in about 3 years)).  This is background technical information.
stepping stone = sprungbrett, milestone = meilenstein 
2½G services are an important stepping stone to 3G, the next generation (UMTS), which will become available in about 3 years.
The Inquiry has recommended that Telecom and Vodafone should be requiredto offer roaming on their 2½G networks on request, but only to those new entrants that have acquired sufficient spectrum (2½G or 3G) to roll out a national network This is a critical statement - it summarizes the recommendation 
to roll out = to start up, introduce, sufficient = enough, entrant = a company just starting in the market 
The Inquiry recommends: 
1. T and V must offer (what=X) when requested (by whom=Y  )
X=roaming on their 2½G networks
Y=new entrants who already have enough national spectrum coverage
Roaming would only be available for a limited period while these new entrants rolled out their networks. This is a critical limitation of the recommendation

We have to ask what is the definition of the limit..

2. This roaming would only be available for a limited period, until the new entrant reaches Z% of national coverage (measured by population?
The price for such services would be a matter for commercial negotiation. This sentence begs you to make it plain. For such services is unnecessary. All negotiation of prices is commercial.  I guess they mean the networks decide, not the government or regulatory commission.  3. The price must be negotiated
These recommendations recognise the importance of 2½G and 3G services to the future of the mobile market and the detriment to efficient competition that would likely occur if the services were not offered. This is background information on why the recommendation was made (detriment = disadvantage). We can make this much simpler but we have to write it differently.  2½G and 3G services are important to the future of the mobile market.
Without them, competition would probably be inefficient.

Rules for plain language

We will cover more rules for in detail later in the course, as we practice on other texts.
 
General eliminate unnecessary words
Verbs Use active rather than passive verbs. State conditionals clearly with if and when
Noun phrases Avoid repetition.  Separate the definition of terms from their usage.
Adjective and adverb phrases Simplify them by changing sentence structure.
Complex and compound sentences Break them up.

Translating normal English to Plain English is not easy.  We are just beginning to learn.  In doing this exercise, we became completely familiar with the topic and could identify several points which were unclear.  These needed an exact definition - to avoid potential legal problems.  We could rewrte the text in a simpler form.

Plain English Version

17. Does the Inquiry recommend that roaming be permitted across all existing networks?

No. 

"Roaming" is when mobile phone users can make or receive calls on other service providers' networks when outside the coverage area of their own network. 

Soon, Telecom and Vodafone will offer "2½G" services (enhanced and high-speed data services).  This is a stepping stone to "3G" (the next generation of mobile technology), which will be available in about 3 years. 

The Inquiry recommends that Telecom and Vodafone must offer roaming on their 2½G networks 

  • when requested by new competitors, 
  • if they already have sufficient spectrum (2½G or 3G) to start a national network
  • for a limited period until their network is up and running. 
The price must be negotiated between the networks.  What "sufficient to start" and "up and running" is, in terms of spectrum and coverage, must be defined. 

This recommendation recognises that 2½G and 3G are the future of mobile networks.  Without roaming services, competition is disadvantaged. 

How to answer complex letters - by paraphrasing

The class newsletter of 19 October defines a simple guideline, and we will use this in future exercises.  Return to the index or mail grahamtritt@hotmail.com for details
 

Resources on Plain Language

See the newsletter of 19 October